Shipping Details

Last updated: August 30, 2026

At NeckAura, we are committed to delivering your order quickly and reliably. Please read our shipping information below.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods & Estimated Delivery Times

Destination	Shipping Method	Estimated Delivery
Australia	Standard Shipping	5–8 business days
Australia	Express Shipping	2–3 business days
International	Standard International	10–20 business days
International	Express International	5–10 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free standard shipping on orders over a certain value — check our website for current promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

Customs & Import Duties (International Orders)

For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us. We will do our best to assist you in locating your package.

Contact Us

For any shipping-related questions, please reach out to us at: support@NeckAura.store