Refund Policy

Last updated: August 30, 2026

Thank you for shopping at NeckAura. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items on sale or marked as final sale
• Personalized or custom-made items

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.

Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our Refund Policy, please contact us at: support@NeckAura.store